With ever-higher expectations and seemingly infinite competition, listening to what customers want then shaping our organisations around delivering it sounds like a surefire path to success. But is it?

A very hungry Laurence from Elizabeth Bay wants to know why more people don’t just cross the street.

Our leadership team has decided it’s imperative that we slowly start to return to our beloved Prahran office while maintaining lots of the flexibility and autonomy we’ve enjoyed over the last 12 months.